Seel Worry-Free Delivery
Seel Worry-Free Delivery is a customer protection against loss, damage, or theft during delivery of your order.
Worry-Free Delivery is a 3rd party service, offered and administered by Backcountry’s partner Seel.
How It Works
Frequently Asked Questions
What does Seel Worry-Free Delivery cover?
Seel Worry-Free Delivery covers package loss, damage, and theft that meet the following criteria.
Loss: Domestic packages not delivered before the 30th day following order fulfillment (i.e., the date when the order is shipped by the merchant) or international packages not delivered before the 60th day following order fulfillment are considered lost. The compensation for lost packages is the value paid for the purchased item(s).
Theft: Packages marked “delivered” yet not received are considered a “theft,” though this may be due to some mishaps that are not criminal in nature. To qualify as a case of theft, supporting documents, such as a police report, may be required. (See “What Supporting Docs are Required for a Claim of Theft?”) The compensation for a verified case of theft is the value paid for the purchased item(s).
Damage: Worry-Free Delivery covers item damages to the point that the item(s) are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc., but does not cover cosmetic damage (scratches, dents, etc.), manufacturing damages, packaging errors, or unsealed items. The compensation for damaged items is up to the value paid for the purchased item(s).
To qualify for the payout, you need to follow the issue reporting requirements:
- Issues of loss, where the package is not delivered as per the carrier's information, must not be reported sooner than 30 days after the order fulfillment date for domestic shipments and 60 days for international shipments.
- Issues of damage and theft, where the package is shown "delivered," must be reported within 7 days from the time the carrier's information is updated to "delivered."
- All issues must be reported within 90 days of the order date.
How does Seel Worry-Free Delivery resolve the shipping issues of my order?
The customer experience of Seel Worry-Free Delivery is as follows:
- Add Seel Worry-Free Delivery at checkout for a modest fee to protect the order against loss, damage, and theft.
- If your order is eligible for Seel Worry-Free Delivery, you'll receive a confirmation email from Seel with all the coverage details as well as instructions on how to report your package issue.
- If your protected package suffers loss, theft, or damage, you can report the issue via the Seel Resolution Center (resolve.seel.com).
- Seel will assess the issue to determine if the reported order issue qualifies for a payout.
- If the reported issue does qualify, a refund will be automatically sent to you.
What products are excluded from Seel Worry-Free Delivery?
Seel Worry-Free Delivery does not cover the following categories of items:
- Automobiles and motorcycles
- Jewelry (valued in excess of $1,500)
- Boats and yachts
- Live animals
- Cash
- Lumber
- Ceramic, marble, or granite tiles, slab blocks, countertops, or statues
- Negotiable papers
- Cigarettes and other tobacco products
- Perishable commodities
- Raw cotton
- Pharmaceutical drugs
- Fine arts (valued in excess of $10,000 per piece)
- Precious stones and metals
- Flowers
- Scrap metal, steel metal, and steel metal products; automotive engines; general used automotive merchandise made of metal
- Glass windows, plate glass, and similar goods
- Securities