Sales Policy
Price Match Guarantee
We’ll match any price currently listed on a US-based, non-auction retailer’s website for an identical item (same size, color, year) in new condition. If you’ve found a better price on one of our competitor’s sites, contact us and one of our Gearheads will help you place your price-matched order. If you’ve already purchased the item, contact us within 48 hours of placing your order and we’ll credit your card with the difference.
Call 1-800-409-4191 or email one of our Gearheads to receive your price match.
Sale Price Guarantee
If we put an item on sale less than 30 days after you bought it, let us know and we’ll credit you the difference. This offer only applies to purchases made within the last 30 days, and only if we have the same size and color of the item that you originally purchased in stock.
Sales Tax Policy
Backcountry collects sales tax for certain items purchased at our Utah retail store or shipped to the following states:
- Alabama
- Alaska (certain jurisdictions only)
- Arizona
- Arkansas
- California
- Colorado
- Connecticut
- Florida
- Georgia
- Hawaii
- Idaho
- Illinois
- Indiana
- Iowa
- Kansas
- Kentucky
- Louisiana
- Maine
- Maryland
- Massachusetts
- Michigan
- Minnesota
- Mississippi
- Missouri
- Nebraska
- Nevada
- New Jersey
- New Mexico
- New York
- North Carolina
- North Dakota
- Ohio
- Oklahoma
- Pennsylvania
- Rhode Island
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Vermont
- Virginia
- Washington
- Washington D.C.
- West Virginia
- Wisconsin
- Wyoming
Tax and Fees Policy
Last Updated JANUARY 23, 2023
Backcountry will charge state and local sales taxes and fees as required by applicable laws. We are required to collect sales tax in states where we have a physical or substantial economic presence.
The amount of tax charged on your order will depend on the type of item purchased and the destination of the shipment. Certain items may be exempt from sales tax, depending on state and local laws. The sales tax charged will be calculated when your order is shipped and will reflect applicable state and local taxes. Factors can sometimes change between the time you place an order and the time of the credit card charge authorization. Those changes may affect how much sales tax you pay. Estimated sales tax applied to your order during the checkout process may differ from the amount ultimately charged. Where and when applicable, Backcountry collects sales tax on shipping and handling fees.
Gift cards are not charged sales tax. The appropriate sales tax will be charged on the purchase when the gift card is used.
Backcountry may be obligated to charge additional fees depending on the location where the product is shipped. For instance, Backcountry is legally required to charge a retail delivery fee on all orders shipping to Colorado. MotoSport, LLC, a member of the Backcountry family, is legally required to impose fees on new vehicles and lead-acid batteries sold in certain states.
If you have questions about the taxes or fees applied to your purchase, please contact legal@backcountry.com.